Simples gestures
Updating a case only requires holding it’s code in from of a smartphone camera, or a webcam.
Trak
Keep your clients updated
Your counters are overcrowded. Reason n°1? “What about my case?!”
How does it work ?
With Trak, your case tracking software, clients get their updates instantly, at home.
When opening the case, make the client scan a code, with their phone. When the case is ready or stalled, scan the same code: the client is notified!
Your clerks are less tired, more efficient, and more welcoming.
Visitors are less likely to get angry, and leave satisfied.
Your institution gains respect and admiration.
Features you’ll love
Groundbreaking efficiency
Thanks to fast optical recognition, clerks can update up to 20 cases per minute!
Use existing devices
Clerks only need what they already have: a smartphone, or a webcam-equipped computer.
Accessible to all
No matter how much computerized your business processes are, Trak brings value, right away.
Rediscover your processes
Trak provides statistics on your business processes, day after day.
Flexible payments
Your institution can pay for Trak, or you can make your clients foot the bill.
Delight your clients
Your client only need the code to get updates about their case.
With a smartphone, it’s as easy as taking a picture!
Clients get updates about their case by notification (smartphones), SMS, email, etc. It’s up to them!
They can check their case status, anytime, at trak.codes, too.
It is possible, though not necessary, to install the TrakCodes app on their smartphone.
If you decide so, your clients can be kept up to date with all processing steps of their case. Better, they instantly know when their case is blocked because of a missing document!